TAC Technical Support 2
Aviat Networks
- Ljubljana, Osrednjeslovenska
- Nedoločen čas
- Polni delovni čas
- Handle telephone, email and web based technical enquiries from Aviat Networks internal and external customers on all Aviat Networks products.
- Log all activities on the Aviat Networks case system.
- Promptly escalate any issues that cannot easily be resolved at the Helpdesk level to TAC Management or a higher technical level as appropriate.
- Meet departmental key performance indicators as outlined in annual objectives.
- Organize the day-to-day activities to ensure that a high level of satisfaction from Customers is maintained or restored and that their business is retained.
- Satisfactory follow up after each issue has been resolved to ensure that the correct level of service was delivered to ensure customer satisfaction
- Perform complex assignments in support of products from date of manufacture to end-of-life.
- Setup of network scenarios in the lab based on requirement submitted by the remote support engineers
- Updating documentation that relates to the functional operation of the lab
- Addition and removal of equipment from TAC lab
- Supporting software supplied by Aviat Networks, this will primarily be the network management software and associated applications
- Train on new technologies required by product responsibility and recent products acquired with the acquisition of NEC microwave business.
- · Attend customer meetings if required either via call or in person
- · Support customer demonstrations or trials
- · Participate in TAC on call rota.
- · Other duties as assigned.
- · Computing qualification
- · Certification for IP / Ethernet (Cisco CCNA or equivalent) - desired
- · Experience of Network Management Platforms - desired.
- · Experience with Routing and Switches (Cisco, Juniper, Huawei) - desired
- · Microwave Transmission Equipment – desired.
- · Network Management (SNMP, SDN) - desired
- · Basic knowledge of Linux and PCs - desired
- · Microwave RF & Ethernet Switch Troubleshooting
- · VLANs
- · Rapid Spanning Tree (STP, RSTP, PVSTP, MST)
- · IP Routing (Static, OSPF, BGP)
- · IP Troubleshooting
- · MPLS (LDP, RSVP-TE) (VPWS, VPLS, L2VPN, L3VPN)
- · IP - Test Equipment (Ethernet, RF)