Referent v službi za pomoč uporabnikom - italijanski trg / Customer Support specialist - italian market
Eurosender
- Ljubljana, Osrednjeslovenska
- Nedoločen čas
- Polni delovni čas
- pisna in ustna komunikacija s strankami,
- podpora strankam preko telefona, elektronske pošte in drugih medijev,
- oddajanje naročil za izvajanje logističnih storitev,
- komunikacija s kurirji in drugimi partnerji,
- sodelovanje z oddelkom financ ter drugimi oddelki v operativi.
- najmanj V. stopnja izobrazbe,
- aktivno znanje angleškega jezika in italijanskega jezika (ustno in pisno),
- veselje do dela z ljudmi in potrpežljivost pri komunikaciji s strankami,
- zanesljivost, vestnost in pozitivna naravnanost,
- računalniška pismenost,
- izkušnje na področju podpore strankam predstavljajo prednost.
- zaposlitev za nedoločen čas s 6-mesečnim poskusnim obdobjem,
- priložnost za profesionalni razvoj v mladem, hitro rastočem mednarodnem podjetju,
- dinamično okolje, kjer so ideje dobrodošle in mnenja štejejo,
- delo v povezani ekipi, ki jo sestavljajo sodelavci iz vseh koncev sveta,
- sproščeno delovno atmosfero v naših novih pisarnah v Ljubljani,
- redna petkova druženja s sodelavci ob jutranji kavi in rogljičkih.
- vemo, da bomo delali z izjemno ekipo, od katere se lahko učimo in ki stopi skupaj v težkih časih,
- se nam zasvetijo oči ob misli, da stojimo ob boku največjim logističnim gigantom in posameznikom ter podjetjem zapleten logistični proces skrajšamo na nekaj klikov,
- z veseljem prihajamo v čisto nove pisarne v Ljubljani in Luksemburgu, kjer imamo poleg sodobnega delovnega okolja tudi prostor za druženje in sprostitev,
- se družimo na rednih team-buildingih in vsak petek na skupnem zajtrku poskrbimo za predstavitev pomembnih uspehov in seveda za dnevno dozo smeha,
- se ob pogovoru s sodelavci iz različnih držav in kontinentov vsak dan počutimo, kot da bi prepotovali del sveta,
- se zavedamo, da s tem, ko hitro rastemo kot podjetje, hitro rastejo tudi priložnosti za osebni karierni razvoj vsakega od nas.
- Communication with customers via phone, email and other channels,
- placing orders with logistics companies,
- communication with couriers and other partners,
- collaboration with the financial department and other departments in operations.
- A minimum level V. education,
- fluent knowledge of English and Italian language,
- affinity to work with people,
- professional communication with customers,
- reliability, conscientiousness and a positive attitude,
- experience in customer support is a plus.
- Fun and informal vibe in our attractive new offices,
- budget for development,
- an opportunity to grow together with a young and internationally expanding company,
- a dynamic and fast-paced environment where your ideas and opinions count,
- an opportunity to work in a very connected international team that sticks together in challenging times,
- modern and progressive tech equipment.
- We are excited about the thought of standing side by side with global logistics giants and making sure we reduce the complex logistics process to a few clicks,
- We enjoy working together and know we can count on each other in challenging times.,
- We feel good in our brand-new offices in Ljubljana and Luxembourg,
- We enjoy learning about each other at regular team buildings and every Friday at Friday Croissants.
- Talking to colleagues from different countries and continents makes us feel like we are travelling every day,
- We are aware that as we grow rapidly as a company, the opportunities for the personal career development of each of us also grow exponentially.