Referent v službi za pomoč uporabnikom / Customer Support specialist

• pisna in ustna komunikacija s strankami,
• podpora strankam preko telefona, elektronske pošte in drugih medijev,
• oddajanje naročil za izvajanje logističnih storitev,
• komunikacija s kurirji in drugimi partnerji,
• sodelovanje z oddelkom financ ter drugimi oddelki v operativi.

• najmanj V. stopnje izobrazbe,
• aktivno znanje angleškega jezika, znanje dodatnega tujega jezika predstavlja prednost,
• veselje do dela z ljudmi in potrpežljivost pri komunikaciji s strankami,
• zanesljivost, vestnost in pozitivna naravnanost,
• računalniška pismenost,
• vsaj eno leto podobnih izkušenj.

• zaposlitev za nedoločen čas s 6-mesečnim poskusnim obdobjem,
• delo v hitro rastočem mednarodnem podjetju,
• prijeten kolektiv sodelavcev iz različnih koncev sveta,
• stabilen in urejen delovni čas,
• kreativno okolje, kjer tvoje ideje in mnenje štejejo,
• redna petkova druženja s sodelavci ob jutranji kavi in rogljičkih.

• vemo,da bomo delali z izjemo ekipo,od katere se lahko učimo in ki stopi skupaj v težkih časih,
• se nam zasvetijo oči ob misli, da stojimo ob boku največjim logističnim gigantom in posameznikom ter podjetjem zapleten logistični proces skrajšamo na nekaj klikov,
• z veseljem prihajamo v čisto nove pisarne v Ljubljani, kjer imamo poleg sodobnega delovnega okolja tudi prostor za druženje in sprostitev,
• se družimo na rednih team-buildingih in vsak petek na skupnem zajtrku poskrbimo za kroženje pomembnih mejnikov in seveda za dnevno dozo smeha,
• se ob pogovoru s sodelavci iz različnih držav in celin vsak dan počutimo, kot da bi prepotovali del sveta,
• se zavedamo, da s tem, ko hitro rastemo kot podjetje, hitro rastejo tudi priložnosti za osebni karierni razvoj vsakega od nas.

• communication with customers via phone, email and other channels,
• placing orders with logistics companies,
• communication with couriers and other partners,
• collaboration with financial department and other operational departments.

• a minimum level V. education,
• an active knowledge of English, knowledge of an additional foreign language is a plus,
• a desire to work with people and effective communication with customers,
• reliability, conscientiousness and a positive attitude,
• at least one year of relevant experiences.

• budget for learning and development,
• an opportunity to grow together with a young and expanding international company,
• a dynamic and fast-paced environment where your ideas and opinions count,
• an opportunity to work in a very connected international team that sticks together in challenging times,
• fun and informal vibe in our spacious offices with weekly Friday croissants gatherings,
• occasional business trips as part of various events connecting our international team multiple times per year,
• other perks, depending on office location.

• We are excited about the thought of standing side by side with global logistics giants and making sure we reduce the complex logistics process to a few clicks,
• We really enjoy working together and we know we can count on each other in challenging times.
• We feel good in our brand-new offices in Ljubljana and Luxembourg,
• We enjoy learning about each other at regular team buildings and every Friday at Friday Croissants.
• Talking to colleagues from different countries and continents makes us feel like we are travelling every day,
• We are aware that as we grow rapidly as a company, the opportunities for the personal career development of each of us also grow exponentially.

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